Shipping times vary based on your location, please check our shipping policy for details specific to your area. We'll process your order from our warehouse within 2 business days and send you a notification once it's on the way. Full delivery information will be included in your order confirmation email.

Yes, we currently ship to the following countries, Netherlands, Germany, Belgium, France, Republic of Ireland, Northern Ireland & United Kingdom.

For shipping costs & delivery times please refer to our shipping policy.

All international applicable duties, taxes, and fees are not included in the total at checkout. It is the customers responsibility to ensure any additional fees are paid upon delivery.

Once your parcel arrives you'll be notified via email. To open the locker, scan your QR code & input the pin. If you're using a shop, just show the staff member your QR code.

Once your parcel has landed in your locker choice, you've got 3 days to pick it up. InPost will email you to notify you when there are 24 hours left to collect.

No, you don't. Simply scan your QR code at the locker or show it to a member of staff if using an InPost shop.

Yes! Gift cards are available to purchase through our website. Once purchased, the gift card will be emailed to you.

Please note: this is an e-gift card and not a physical gift card.

Unfortunately we can’t make changes once an order is placed as we process orders quickly.

If you don't love your item, you can return it within 14 days of delivery. Items must be new, unused, and in their original condition, with all tags and packaging intact.

Unfortunately we do not accept exchanges. If somethings not right with your order and you require a different size or colour, please return your items for a refund, and repurchase your desired items.

Please refer to our returns policy for more details.

UK returns must be initiated through our UK returns portal. Please package your items securely and ensure they comply with our returns policy. Returns costs will be deducted from the refund order amount.

International returns must be initiated through our online International returns form. Please wait for approval before sending your items back to us. Please package your items securely and ensure they comply with our returns policy. It's the customers responsibility to arrange and cover international return shipping costs (unless specified otherwise). Do not ship items until your request is approved.

Please refer to our refund policy for more information.

Unfortunately we ask that items being returned from multiple orders are sent separately. This is so that we can process them quickly and efficiently.

We’re very sorry to hear your item is faulty or damaged. We take pride in offering high-quality products, and we’ll be happy to resolve this for you as quickly as possible.

Please contact our customer care team at support@cescie.com. Include your order number, a brief description of the fault and photos showing the fault. We’ll investigate and assist you promptly.

To help us resolve issues quickly, please report any faults as soon as you notice them.